![]() There is no phone number to call, no online chat, nothing. There is a text line that replies once a week or so and that is it. Breeze Airways has barely any customer service to speak of. ![]() They did not return the stroller to me (the police did that), they never updated me on the status of the stroller, and they now refuse to pay for the new stroller I purchased. Breeze has done nothing to address the situation. My family had to disrupt their whole day to go claim the stroller from the police department. I eventually got a call from the Airport police department saying the stroller had been left with lost and found. I have a 4 month old and this was my only stroller. I had to buy a replacement as I had no confidence it would ever be returned. I filed a claim and heard no updates on its location or a timeline for its return. I gate checked a stroller on a flight from CHS to SFO and they lost it. ✅ Trip Verified | Breeze Airways has horrible customer service. As consumers, we can vote with our $$$ and not reward business's that are poorly run and don't understand CUSTOMER SERVICE. I just cancelled 2 tickets for my sister ($500 value) and switched them to another airline which might take longer (maybe not with Breeze's NOT ONTIME reputation). And for that inconvenience, they offered $50 to be used on another flight. Actual time -7:30PM - 3:08 AM - gee, that was VERY convenient, wasn't it. We took a flight from LAS-BDL scheduled from 2:00PM pst- 10:00PM est. When someone finally gets back to you (NOT by voice phone, only text several hrs later), they nicely say that there's nothing they can do and will "report" it to management - Ha, Ha, Ha. ![]() Their website sucks and raises prices as you are trying to pay for your tickets. Impossible to talk to a real person - impossible! If you try to text or email you will wait way beyond the point where they can help you (plus they aren't very helpful). This airline has zero real Customer Service (as indicated by most honest reviews). Not Verified | Want to know how to lose customers? Run an airline like Breeze does.
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